Frequently Asked Questions
Everything you need to know about shopping with Rockett St George
What are your standard delivery times and costs?
Standard UK delivery typically takes 3-5 working days and starts from ÂŁ5.95. For larger furniture items, our specialist two-man delivery service may take up to 2 weeks to ensure your unique pieces arrive safely.
How do I return an item if it isn't quite right?
We offer a 28-day return policy. Items must be returned in their original packaging and in a resaleable condition. Please note that bespoke items and certain perishables are excluded from our standard return policy.
Do you ship your quirky homeware internationally?
Yes, we ship to many countries worldwide. International shipping costs are calculated at checkout based on the weight and dimensions of your order. Please be aware that local customs duties and taxes may apply upon arrival.
What should I do if my order arrives damaged?
While we take great care in packaging our fragile items, accidents can happen. Please contact our customer service team within 48 hours of delivery with photos of the damage so we can arrange a replacement or refund immediately.
Are your products ethical and sustainably sourced?
We are committed to sourcing unique, high-quality products. We work closely with our suppliers to ensure ethical working conditions and are increasingly introducing eco-friendly materials and sustainable packaging across our ranges.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your doorstep.